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FAQs

Is Mont an Australian Company?

Mont is an Australian company and was founded by Andrew Montgomery in Canberra, Australia in 1981. Mont has been designing and developing high quality outdoor equipment and clothing for over 32 years with our corporate headquarters, warehouse, design office and Flagship store all in the one location in Fyshwick, ACT.

Andrew remains the CEO and has a highly involved role in all design and production processes. All Mont products are designed at our Canberra location and tested here in Australia and around the world by our dedicated team of employees and product Ambassadors.

 

Where are Mont products manufactured?

The majority of Mont products are manufactured offshore in our partner factories in China and Vietnam. Mont Adventure Equipment embraces ethical sourcing of manufacturing and where ever possible we will use WRAP Certified factories. Wrap certification ensures factories follow strict guidelines to prevent abuse, forced labour, child labour, unlawful workplace conditions or practices, unsafe or unhealthy workplaces and discrimination, to ensure staff get fair and lawful working hours, compensation and benefits, and that factories meet suitable security standards, environmental standards and applicable government and customs regulation.

Further to this, Mont will only use a factory once our own production team has completed an inspection and the factory has passed our quality and safety audits. Many of the factories we use also have ISO quality accreditation which is a globally recognised endorsement of quality  manufacturing and business practices.

 

How do we manage production in our partner factories?

Many companies do not visit factories and source product at arm’s length from international suppliers, Mont is different. At Mont we have a long history of manufacturing and it is this expertise that we use to ensure that our products are manufactured to the highest possible quality standards. Our production staff regularly visit partner factories during major production orders, taking a hands on approach of quality control on the factory floor and ensuring that all Mont products are manufactured to our specifications and high quality standards.

 

What is the Mont Adventure Equipment Warranty Policy?

The Mont Adventure Equipment product warranty covers against faulty materials and workmanship for a period of 5 years, commencing from the date of purchase.

Should a problem arise during normal use, we will repair or replace the product at our discretion. Failure of products due to improper care, abrasive wear, damage caused by accidents, misuse or the breakdown of materials and components through reasonable wear and tear will not be covered by the Mont product warranty. Unauthorized repairs or product modifications may void the warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for any compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

For a warranty claim to be evaluated the product must be returned to Mont Adventure Equipment for assessment at the address stated below. A copy of the original purchase receipt or other proof of purchase is also required.

The cost of returning a product for warranty evaluation will be the responsibility of the purchaser unless otherwise authorized for return by Mont.

Items returned to Mont for warranty evaluation must be in a clean condition and free of any contaminants, as this is a requirement of Occupational Health and Safety laws.

Return Warranty claims to:

By Courier:

Mont Adventure Equipment
14 Pirie Street
Fyshwick, ACT, 2609, Australia

By Post:

Mont Adventure Equipment
PO Box 472
Fyshwick, ACT, 2609, Australia

Enquiries

If you have any enquiries regarding warranty or repair issues, please contact CustomerService@mont.com.au or phone customer service on 02 6162 0900.

 

Do I need to register my new Mont Product for warranty?

The tag attached to some Mont Products specifies that you need to register your product for warranty. These tags are no longer current and there is no need to register, your new Mont product is automatically covered by the Mont Product Warranty. The Mont Adventure Equipment product warranty covers against faulty materials and workmanship for a period of 5 years, commencing from the date of purchase. We will be updating the out-of-date tags on Mont stock over the coming months.

 

How do I return a product to Mont?

Returns Policy

You may return any item within 60 days from the date of purchase and we will organise an exchange, credit or refund.  Any item being returned must be in as new condition with all labels and packaging intact. Items that have been used, washed or damaged in anyway will not be accepted.

Sale items must be returned within 10 days for either an exchange or store credit in the form of a gift voucher.  Full refunds do not apply to sale items.

Once the returned item has been received by the Mont warehouse a credit or refund will be processed to your customer account within 48 hours or the next business day.  If the item is to be exchanged then the new item will be despatched free of charge within 48 hours.

Returning a product via the Mont online store is a simple process:

  • Log in to your personal account on the Mont Adventure Equipment online store.
  • Your complete purchase history will be available and from this history you can select the item that you wish to return.
  • Once you have selected the item to be returned, you will be asked to fill in a form giving a brief reason for wanting to return the item.
  • On receipt of the form and return approval being granted an authorisation number will be allocated and emailed to you.
  • When you have received the return authorisation number and return form you can then proceed with sending the item back to us.
  • Please make sure that when returning the item that the you include your return form.

 

Sending the item to Mont

The cost of freight for returning the item to Mont is your responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit.

There are some circumstances where we do offer free returns. These are for items that are either:

  • Faulty
  • Not as advertised
  • Arrive too late
  • Incorrect product or size was received

 

 If you receive a product from Mont and it falls into any of the above mentioned categories the cost of the return will be our responsibility. Simply contact our customer service team at CustomerService@mont.com.au and you will be provided with details of a free postage account to use for the return of the item.

Address Details

If you are returning an item back to Mont please use one of the following addresses.

By Courier:

Mont Adventure Equipment
14 Pirie Street
Fyshwick, ACT, 2609, Australia

By Post:

Mont Adventure Equipment
PO Box 472
Fyshwick, ACT, 2609, Australia

Items that cannot be returned

Under consumer protection laws there are several exceptions on the return of products. These are as follows:

  • Any load bearing climbing, rope access or safety equipment cannot be returned due to legal and safety requirements.
  • Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.

 

Restrictions

This return policy relates to the return procedures for products purchased from the Mont Adventure Equipment online store only. If you wish to return a Mont product purchased from a Mont retail stockist please return the item to the original place of purchase.

 

How do I clean my Mont gear?

Backpacks

We hope you get your new Mont Backpack really dirty because we made it to have a lot of fun in some pretty wild and not necessarily clean places. When you do bring it home filthy and wet, here are a few pointers to help you get the most out of your pack for 
years to come:

  • Use a soft, fine bristled brush and lukewarm water to clean off as much dirt as possible
  • Rinse well, a hose on the lawn does the trick
  • Be careful not to use strong cleaning agents or detergents as these may damage the waterproof properties of the waxed canvas
  • Drip dry in the shade
  • It’s important to store your pack dry as damp canvas may become mouldy
  • If it does get mouldy, use a mould removal product available from any good outdoor shop
  • Do not use strong cleaning agents
  • Do not dry your pack in front of a heater

 

Down Jackets

Coming soon

Shellwear/Rainwear

Coming soon

Sleeping Bags

For detailed Sleeping Bag Care Guide see here.

We recommend having your bag professionally washed. Look for companies that specialise in washing down sleeping bags.

If washing the sleeping bag yourself:

  • give the inside hood or other soiled areas a gentle hand wash before you wash the entire bag.
  • Turn the bag inside out and close all the zippers.
  • Select a gentle cycle on a front loading washing machine with a down specific soap, available from good camping stores.
  • Use lukewarm water.
  • Ensure the bag is rinsed very well and totally free of soaps.

 

  • Next, gently roll up the bag and carefully carry with two hands to a dryer.
  • Do not use your home dryer. Tumble dry in a large commercial dryer on low heat. This may take several hours and the bag should be checked often to make sure it is not overheating.
  • A few clean tennis balls in the dryer will help prevent the down clumping during drying.
  • Intermittently massage the bag to break up any down bunches.
  • Carefully feel the down insulation to ensure it is completely dry.

 

  • DO NOT dry-clean. The dry-cleaning process can ruin both the down and the fabric.
  • DO NOT use a top-loading washing machine as the bag can become entwined around the central spindle and tear open.

 

Tents

  • Never store your tent damp or dirty as mould may develop. Damage may also result from contact with sunscreen, fuel, oil, insect repellent etc.
  • Never machine wash or tumble dry your tent. Use warm water & a sponge to clean dirty areas. Mild detergent may be used if necessary. Rinse well.
  • Do not iron. Do not wring. Pitch the tent in the shade or line dry only.
  • Store your clean, dry tent in this breathable sack in a cool, dry place.