Free shipping Australia wide on orders over $75 | Over 400,000 Trees Planted
Free shipping Australia wide on orders over $75 | Over 400,000 Trees Planted
Mont will happily refund or exchange, returned within 60 days (14 days for sale items) from the date of order, providing the goods are unused and unworn.
Due to safety regulations we cannot return load-bearing climbing, rope access or safety equipment.
Underwear and thermals such as boxer shorts, briefs, sports bras, and long base layers cannot be returned or exchanged due to health and hygiene regulations.
Items for exchange or refund must be returned clean, free of contaminants including hair/animal fur, and in as-new condition including all boxes and packaging.
Visit the Mont Portal and fill in your details. Your details must be submitted regardless of method of return; postal, courier, in-person.
Mont Adventure Equipment offers a very reasonably priced repair service for Mont clothing and equipment. Please email customerservice@mont.com.au to arrange your repair
The Mont repairs workshop is capable of patching and sealing rainwear, repairing and replacing zippers, up-filling or re-filling down sleeping bags, patching and sealing tents, replacing broken tent pole sections and more.
Please note that we only have the capacity to repair Mont brand goods.
Please email customerservice@mont.com.au
Once you have submitted your return, exchange or repair you will be contacted via email once it have been approved with further details.
If you are returning an item back to Mont please use one of the following addresses:
By Post
Mont Adventure Equipment
PO Box 472
Fyshwick ACT 2609
By Courier
Mont Adventure Equipment
14 Pirie Street
Fyshwick ACT 2609
In-Person Returns
Mont Adventure Equipment
18 Pirie Street Fyshwick ACT 2609
Australia
If you have any questions regarding product returns or repairs, please contact customer service at CustomerService@mont.com.au or 02 6162 0900.
We will happily refund, exchange or credit online orders, returned within 60 days (14 days for sale items) from date of order, providing the goods are unused, unworn and in as-new condition with all packaging intact.
Under consumer protection laws there are several exceptions on the return of products:
-Any load bearing climbing, helmet, rope access or safety equipment cannot be returned due to legal and safety requirements.
-Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.
Can not be returned
The cost of freight for returning the item to Mont is the senders responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit. There are some circumstances where we do offer free returns.
These are for items that are either:
-Faulty
-Not as advertised
-Arrived too late
-Incorrect product was received.
Please email customerservice@mont.com.au with details of the issue you are facing including photos, and your proof of purchase to begin the process.
