International
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International Returns

Returns Policy

You may return any item within 60 days from the date of purchase and we will organise an exchange, credit or refund.  Any item being returned must be in as new condition with all labels and packaging intact. Items that have been used, washed or damaged in anyway will not be accepted.

Sale items must be returned within 10 days for either an exchange or store credit in the form of a gift voucher.  Full refunds do not apply to sale items.

Once the returned item has been received by the Mont warehouse a credit or refund will be processed to your customer account within 48 hours or the next business day.  If the item is to be exchanged then the new item will be despatched free of charge within 48 hours.

Returning a product via the Mont online store is a simple process

  • Log in to your personal account on the Mont Adventure Equipment online store.
  • Your complete purchase history will be available and from this history you can select the item that you wish to return.
  • Once you have selected the item to be returned, you will be asked to fill in a form giving a brief reason for wanting to return the item.
  • On receipt of the form and return approval being granted an authorisation number will be allocated and emailed to you.
  • When you have received the return authorization number and return form you can then proceed with sending the item back to us.
  • Please make sure that when returning the item that the you include your return form.


Sending the item to Mont

The cost of freight for returning the item to Mont is your responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit.

There are some circumstances where we do offer free returns

These are for items that are either:

  • Faulty
  • Not as advertised
  • Arrive too late
  • Incorrect product or size was received


If you receive a product from Mont and it falls into any of the above mentioned categories the cost of the return will be our responsibility. Simply contact our customer service team at CustomerService@mont.com.au and you will be provided with details of a free postage account to use for the return of the item.

Address Details

If you are returning an item back to Mont please use one of the following addresses:

By Courier
Mont Adventure Equipment
14 Pirie Street, Fyshwick, ACT, 2609, Australia

By Post
Mont Adventure Equipment
PO Box 472, Fyshwick, ACT, 2609, Australia

Items that cannot be returned

Under consumer protection laws there are several exceptions on the return of products. These are as follows:

Any load bearing climbing, rope access or safety equipment cannot be returned due to legal and safety requirements.

Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.

Restrictions

This return policy relates to the return procedures for products purchased from the Mont Adventure Equipment online store only. If you wish to return a Mont product purchased from a Mont retail stockist please return the item to the original place of purchase.

Questions

If you have any questions  regarding product returns, please contact CustomerService@mont.com.au or phone customer service on 02 6162 0900.