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Returns form

Conditions of Return

1. Returned items must be unused, clean, free of contaminants including hair/animal fur etc and in as-new condition.
2. Please do not affix tape to the product or product's packaging.
3. All returns and exchanges must meet the Mont Returns Policy.
See the Mont Returns Policy here: www.mont.com.au/pages/returns

If you have received an item that is damaged or faulty please contact us at customerservice@mont.com.au or +61 2 6162 0900.

Items that cannot be returned
Under consumer protection laws there are several types of items that cannot be returned:
• Any load bearing climbing, rope access or safety equipment cannot be returned due to legal and safety requirements.
• Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be returned or exchanged due to health and hygiene regulations.

Please note: Returns and exchanges can take up to 10 business days to be processed. This covers the time for your parcel to reach us safely and for your refund or exchange to be completed. You will be contacted once your exchange or refund has been completed.

Customers are responsible for return shipping and handling charges. We recommend sending return parcels via registered post as we are not liable if your return is not received or lost in transit.

POSTAL RETURNS
After submitting this form please post return item/s to

Mont Adventure Equipment returns
ATTN: your order or invoice number
PO Box 472
Fyshwick ACT 2609

IN-PERSON RETURNS
After submitting this form please drop off item/s at the Mont Shop Canberra

Drop off returns are only available Monday to Friday 10am to 5pm.

Please clearly write your name and order or invoice number on the outside of the parcel.

Please do not write on the item's package or tag.

Return to:
18 Pirie Street
Fyshwick ACT 2609

Drop off returns are only available Monday to Friday 10am to 5pm.

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