returns, exchanges & repairs

HOW DO I RETURN AN ORDER?

Visit the Mont Portal and fill in your details.  Your details must be submitted regardless of method of return; postal, courier, in-person.

HOW DO I ORGANISE A REPAIR?

Submit your repair through the Mont Portal Mont Adventure Equipment offers a very reasonably priced repair service for Mont clothing and equipment.  

 The Mont repairs workshop is capable of patching and sealing rainwear, repairing and replacing zippers, up-filling or re-filling down sleeping bags, patching and sealing tents, replacing broken tent pole sections and more.

Please note that we only have the capacity to repair Mont brand goods.

I don't have an order number

Please email customerservice@mont.com.au and we will create one for you. 

You can then use this order number and your email to submit your repair.

WHEN WILL I BE NOTIFIED?

Once you have submitted your return, exchange or repair you will be contacted via email once it have been approved with further details.

What is the mont address?

If you are returning an item back to Mont please use one of the following addresses: 

 By Post
Mont Adventure Equipment
PO Box 472
Fyshwick ACT 2609

By Courier
Mont Adventure Equipment
4 Pirie Street
Fyshwick ACT 2609

In-Person Returns
Mont Adventure Equipment
18 Pirie Street Fyshwick ACT 2609
Australia

HOW DO I CONTACT CUSTOMER SERVICE?

If you have any questions regarding product returns or repairs, please contact customer service at CustomerService@mont.com.au or 02 6162 0900.

What can't be returned?

We will happily refund, exchange or credit online orders, returned within 60 days (14 days for sale items) from date of order, providing the goods are unused, unworn and in as-new condition with all packaging intact.

Under consumer protection laws there are several exceptions on the return of products: 

 -Any load bearing climbing, rope access or safety equipment cannot be returned due to legal and safety requirements. 

-Underwear and thermals such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.

DO I Pay for the return?

The cost of freight for returning the item to Mont is the senders responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit. There are some circumstances where we do offer free returns.

 These are for items that are either:
-Faulty
-Not as advertised
-Arrived too late
-Incorrect product was received.

I HAVE A WARRANT CLAIM, WHat do i do?

Submit your warranty claim for a warranty assessment via our portal.

Select > Repair
Reason > Warranty claim