This does not affect your right to an exchange or refund for faulty equipment.
G14 has 12 points. The 2 front ones are hot-forged, are replaceable and can be mounted in both bi-point and mono-point configuration. The forging allows a three-dimensional shape to improve both the penetration into the ice, without vibration, rebound, and is supportive. They can be replaced if worn out. Adjustable central bar for a secure fit. Equipped with the famous Grivel proactive Antibott both in the front and the rear to clear snow underfoot.
The New-matic system has a plastic harness system that is hinged from two front posts which retain the boot securely even if it has a shallow, worn front welt or overboots are being used.