This does not affect your right to an exchange or refund for faulty equipment.
Zen 35 is a backpack brought back to the essentials, the ideal companion for all your mountain adventures. Extremely resistant fabric (VX-07) reinforced with black X-Ply polyester for all conditions and uses. Ergonomic padded back for maximum comfort. Slings, laces, ice axe holder, and belt. Large upper opening to allow fast and easy access. Zip opening on the back for access in any situation.