Free shipping Australia wide on orders over $75 | Over 400,000 Trees Planted
Free shipping Australia wide on orders over $75 | Over 400,000 Trees Planted
The Mont Adventure Equipment product warranty covers against faulty materials and workmanship for a period of 5 years, commencing from the date of purchase.
Should a problem arise during normal use, we will repair or replace the product at our discretion. Failure of products due to improper care, abrasive wear, damage caused by accidents, misuse or the breakdown of materials and components through reasonable wear and tear will not be covered by the Mont product warranty. Unauthorized repairs or product modifications may void the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for any compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
The Mont Adventure Equipment product warranty applies only to Mont Adventure Equipment brand product.
To begin the assessment process please email customerservice@mont.com.au including details and photos of the issue you are facing. A copy of the original purchase receipt or other proof of purchase is required to process your claim.
The cost of returning a product for warranty evaluation will be the responsibility of the purchaser unless otherwise authorised for return by Mont.
To ensure the highest standards of safety and quality in our repair and assessment services, we kindly ask that all gear sent to us be thoroughly cleaned beforehand. This helps protect the health and safety of our staff and maintain the efficiency of our repair equipment.
We are unable to proceed with repairs or assessments if gear is not received in a clean condition. If gear is received unclean, a laundering fee may be charged.
The tag attached to some Mont products specifies that you need to register your product for warranty. These tags are no longer current, although some have been supplied recently with current product in error. There is no need to register for warranty, your new Mont product is automatically covered by the Mont Product Warranty.
The Mont Adventure Equipment product warranty covers against faulty materials and workmanship for a period of 5 years, commencing from the date of purchase.
We are phasing out the tags that state you need to register for warranty. Please rest assured that no action is required, and your product is automatically covered.
We hope you enjoy your new Mont product.
Mont. Trusted in the wild.
