This does not affect your right to an exchange or refund for faulty equipment.
The Tandem Speed is a double pulley for use on Tyrolean traverses, cableways and highlines on rope or cable. The Tandem Speed uses sealed ball bearings, and its attachment point accepts up to three connectors. The pulleys have a 95% efficiency, and will accept rope up to 13mm in diameter or cable up to 12mm in diameter. The Tandem Speed has a WLL of 10kN.