This does not affect your right to an exchange or refund for faulty equipment.
Ropes are made of delicate materials and shouldn't be exposed to harsh chemicals or laundry detergents. Sterling's Wicked Good Rope Wash is a safe, easy way to keep your rope clean. Clean ropes will last longer and won't wear out devices as quickly as a dirty rope. A single packet of Rope Wash is suitable for a standard climbing rope.